Q: WHAT INFORMATION DOES ASTRACHAT COLLECT THROUGH THE WEBSITE?

A: AstraChat only collects information from customers and evaluators who have registered to download the AstraChat Desktop software. AstraChat uses cookies to track user preferences. No personal information is stored in the cookies and only AstraChat will access these cookies.

Q: DO ANY THIRD PARTIES RECEIVE OR COLLECT INFORMATION THROUGH THE WEBSITE?

A: AstraChat does not allow any third parties to place cookies or collect other information through its website.  AstraChat will only share information to third-parties engaged exclusively in the activity of marketing AstraChat products.  Information will not be shared with any third-party dealing in any other product or service, unless we are complying with a subpoena or court order.

Q: WHAT CHOICES DO YOU HAVE?

A: Information in your personal profile may be changed at any time via the Customer Portal.  Via our Customer Portal, you may choose whether you wish to receive the AstraChat monthly newsletters.

Q: DO THE MOBILE OR DESKTOP APPS COLLECT ANY PERSONAL INFORMATION?

A: The AstraChat mobile and desktop client apps are designed to connect directly to your XMPP server.  All communication between the AstraChat client apps and your servers  are direct and do not go through any AstraChat, Rockliffe, Apple or Google servers.  AstraChat and Rockliffe do not have access to any of your communication.  AstraChat and Rockliffe do not store any information about your XMPP address or password.  AstraChat and Rockliffe collect anonymous information if the app crashes via the Crashlytics website for debugging purposes.  This information does not include any communication data or personal data.

Q: MY QUESTION ISN'T LISTED ABOVE

A: AstraChat support will be able to help with any other questions or issues. You can contact them by email.